FAQ

TCU FAQ

Frequently Asked Questions

At Atlanctic Credit Union Bank, we see a world full of potential - which is why we want to help you explore and develop yours. With our financial planning services, we can help you start to build the future you've imagined.

  • Getting your bearings

    Our easy-to-use web tool provides you with a helpful snapshot of your current circumstances - where you stand with borrowing, savings, investments, pensions, estate planning and insurance. It highlights your financial strengths and identifies areas that may need a little more attention.

  • Having a face-to-face review

    If you'd prefer to discuss your finances in person, book an individual review with a member of the team in your local branch. While our reviews can't give you financial advice, they can outline the products and services we offer, to help you decide how to make the most of your money.

  • Saving for a rainy day

    If you're looking to make the most of your money, we offer a variety of savings products to suit your needs, from instant access accounts to fixed rate and online saving options. You can explore online or talk to one of team in your local branch.

  • Buying a home or remortgaging

    To discuss our wide range of mortgages and how much you might be able to borrow, make an appointment with a Mortgage & Protection Manager in your local branch.

  • Protecting you and your family

    It could be a good idea to have a 'Plan B', providing peace of mind if the unexpected happens. With TCU Bank Life Cover, Critical Illness Cover and Income Cover you can choose the level of protection you require for you and your family. This flexible approach means you only ever pay for the cover you need. You can find out more online or, to get advice on our current range of TCU Bank protection products, book an appointment with a Mortgage & Protection Manager in your local branch.

  • Choosing your own investments

    If you're comfortable making your own investment decisions, we offer a range of online investment and sharedealing services. As well as access to funds and shares, you'll find topical news and analysis, interactive research tools and virtual portfolios to try out your strategies.

  • Getting tailored advice

    If you have $50,000 or more in savings and investments, a USA resident and aged 18 or over, you may be eligible for TCU Bank Premier Financial Advice Service. Our expert advisers offer holistic advice. What we mean by this is that we assess your needs across all of the following five areas:

  • How we will help to you

    We have chosen to offer restricted advice. This means we don't recommend products from the whole of the market, but rather a limited range of products from a limited number of carefully selected companies, including TCU Bank. Your adviser will discuss the types of products and services we provide advice on, as well as those we don't , such as specific tax advice.

  • Home Insurance claim

    If the worst happens, we’ll do everything we can to help and to make the claims process easy for you. Before you make a claim, make sure you have.

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